Heaven's Pets at Lake Lawn Metairie Cremation and Bereavement Centersm
Frequently Asked Questions
- What do you do when a pet’s death occurs?
- What is Heaven’s Pets at Lake Lawn Metairie?
- Where is Heaven’s Pets at Lake Lawn Metairie located and what does the facility include?
- What services and products does Heaven’s Pets at Lake Lawn Metairie offer?
- What should families do following the death of their pet?
- What is the difference between a private and a communal cremation?
- What is an ossuary?
- Where do the pet cremations take place?
- Can pet owners witness the cremation of their pets?
- How do pet owners know they are getting their pets’ cremated remains?
- How do customers get their deceased pets to the facility?
- Will Heaven’s Pets at Lake Lawn Metairie pick up a pet after an accident?
- What kinds of animals can be cremated?
- What happens to pet cremated remains if the customer does not want them?
- Can live pets attend the memorial service?
- When and where does Heaven’s Pets at Lake Lawn Metairie hold pet grief counseling sessions?
- Can pet cremations/services be prearranged/prepaid?
- Can cremated pet remains be scattered on the Heaven’s Pets at Lake Lawn Metairie site?
- Does Heaven’s Pets at Lake Lawn Metairie offer taxidermic services?
- What are the methods of payment?
- Are pet caskets available for purchase?
- Will pet burials be allowed on the grounds of Metairie Cemetery?
- Can pet cremated remains be buried with a pet owner or family member?
- How is placing pet cremated remains in the ossuary allowed if pets cannot be buried in the cemetery?
- Who will be responsible for the daily operations of Heaven’s Pets at Lake Lawn Metairie?
- Who should be contacted with questions about Heaven’s Pets at Lake Lawn Metairie?
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What do you do when a pet’s death occurs?
When a pet’s death occurs, call 504-482-PETS. We are a 24-hour facility, so you can call at any time. Families can bring their pet in on their own or we can pick up your pet from your veterinarian at no additional cost.
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What is Heaven’s Pets at Lake Lawn Metairie?
Heaven’s Pets at Lake Lawn Metairie is a pet cremation and bereavement center, providing pet death care services and products to pet owners at the time of the loss of their pets. Heaven’s Pets at Lake Lawn Metairie is a joint venture between Heaven’s Pets, LLC and Lake Lawn Metairie Cemeteries.
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Where is Heaven’s Pets at Lake Lawn Metairie located and what does the facility include?
The Heaven’s Pets at Lake Lawn Metairie facility is located on the grounds of Metairie Cemetery in New Orleans. The 2,148-square-foot facility features an on-site pet crematory, rooms for pet owners to make final arrangements, an area in which to hold gatherings to remember the deceased pets and a lovely garden.
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What services and products does Heaven’s Pets at Lake Lawn Metairie offer?
Heaven’s Pets at Lake Lawn Metairie offers many services and products, including pet cremation services (private or communal), transportation of pet remains to and from veterinary clinics and homes, a variety of urns, cremation certificates, personalized poems written in memory of the pets, memorial services and grief counseling.
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What should families do following the death of their pet?
Heaven’s Pets at Lake Lawn Metairie is a 24-hour operation. If a pet passes away, the family can call us at 504-482-PETS (7387). Families can either bring their pet to our facility or we can arrange to transport the pet from home or veterinarian. There is an additional cost to transport the pet from home to our facility.
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What is the difference between a private and a communal cremation?
A private cremation involves the cremation of one pet. A communal cremation involves the cremation of multiple, unrelated pets.
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What is an ossuary?
An ossuary is an underground repository for the placement of cremated remains.
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Where do the pet cremations take place?
Pet cremations take place in the crematory in the Heaven’s Pets at Lake Lawn Metairie building.
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Can pet owners witness the cremation of their pets?
Pet owners cannot witness the actual cremation. By appointment during regular business hours, however, pet owners can identify their pets prior to the cremation and can witness the placement of their pets into the cremation chamber.
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How do pet owners know they are getting their pets’ cremated remains?
Each step of a private cremation includes an identification process called tagging and logging that ensures the identity of the pet.
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How do customers get their deceased pets to the facility?
Customers may choose to transport their pets to the facility, or Heaven’s Pets at Lake Lawn Metairie will pick up the pets from their veterinary clinic. Heaven’s Pets at Lake Lawn Metairie will also pick up pets from their homes for an additional fee.
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Will Heaven’s Pets at Lake Lawn Metairie pick up a pet after an accident?
Yes, Heaven’s Pets at Lake Lawn Metairie will perform this service.
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What kinds of animals can be cremated?
In general, small animals, such as cats, dogs, rabbits, snakes, birds, ferrets and lizards can be cremated. Our prices are based on the weight of the pet from zero to 200 pounds. In some cases we can handle larger animals. If your pet weighs over 200 pounds, please call Heaven’s Pets at 504-482-PETS (7387).
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What happens to pet cremated remains if the customer does not want them?
Heaven’s Pets at Lake Lawn Metairie will work with each situation individually to carefully and respectfully handle proper disposition.
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Can live pets attend the memorial service?
Yes, all pets are welcome to attend memorial services.
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When and where does Heaven’s Pets at Lake Lawn Metairie hold pet grief counseling sessions?
Pet grief counseling sessions are held on the first and third Tuesdays of every month at no cost. These sessions are held at Heaven’s Pets at Lake Lawn Metairie from 7 to 8:15 p.m.
Those interested in a counseling session must call to make an appointment.
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Can pet cremations/services be prearranged/prepaid?
No, prearranged services are not offered at this time. However, Heaven’s Pets at Lake Lawn Metairie will consider offering these services if families express an interest.
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Can cremated pet remains be scattered on the Heaven’s Pets at Lake Lawn Metairie site?
Heaven’s Pets at Lake Lawn Metairie will not permit the scattering of cremated pet remains on site.
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Does Heaven’s Pets at Lake Lawn Metairie offer taxidermic services?
No.
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What are the methods of payment?
Cash, check and all major credit cards, except Discover, are accepted methods of payment.
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Are pet caskets available for purchase?
Yes, Heaven’s Pets at Lake Lawn Metairie can assist in the ordering of pet caskets.
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Will pet burials be allowed on the grounds of Metairie Cemetery?
No, pet burials will not be allowed anywhere on the grounds of Metairie Cemetery. Cemetery regulations prohibit animals from being interred in any area dedicated for the interment of human remains. However, pet burials on Heaven’s Pets at Lake Lawn Metairie Cremation and Bereavement Center’s property are being considered.
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Can pet cremated remains be buried with a pet owner or family member?
No.
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How is placing pet cremated remains in the ossuary allowed if pets cannot be buried in the cemetery?
The area to be used for the Heaven’s Pets at Lake Lawn Metairie business has not been dedicated for the burial of human remains; therefore, the placement of cremated pet remains into the ossuary is permitted.
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Who will be responsible for the daily operations of Heaven’s Pets at Lake Lawn Metairie?
Jennifer Melius is the president of Heaven’s Pets at Lake Lawn Metairie. She is responsible for the business, which includes the staff, the daily operations, the budget, etc. As part of the joint venture, Jerry Schoen of Lake Lawn Metairie Funeral Home serves as Heaven’s Pets at Lake Lawn Metairie’s vice president and Corporate Accounting Manager Steve Mang serves as the company’s treasurer.
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Who should be contacted with questions about Heaven’s Pets at Lake Lawn Metairie?
Heaven’s Pets at Lake Lawn Metairie President and Jennifer Melius can be contacted at
504-482-PETS (7387).
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